FAQ
Welcome to our FAQ page! We’ve gathered the most common questions to help you shop with confidence. If you don’t find the answer you’re looking for, feel free to reach out to us!
1.What materials are your plush toys made from?
All our plush toys are made from 100% cotton and plush materials, ensuring they are super soft, cuddly, and safe to snuggle with.
2. Are your products safe for children?
Please read the product description carefully, as some of our plush toys are suitable for children aged 2 years and up, while others are recommended for ages 14 and up. Each product is CE certified and made with hypoallergenic materials, ensuring safety within the recommended age range.
3. Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but we’re always working on improving our services, so stay tuned for future updates!
4. How do I care for my PlushHeaven plush toy?
To keep your plushie as soft and cuddly as the day you got it, we recommend surface cleaning with a damp cloth. For larger items, you can check the care label for specific instructions. For more detailed care tips, check out our blog post: Plush Care: How to Keep Them Soft and Fluffy for Years
5. Do you offer international shipping?
Yes, we offer international shipping! Shipping fees and delivery times vary depending on your location, so make sure to check out our shipping policy for more details.
6. Can I track my order?
Absolutely! Once your order has shipped, you’ll receive a tracking number via email so you can follow your plushie's journey to you.
7. What is your return policy?
We want you to be 100% happy with your purchase. If you’re not satisfied, you can return your item within 30 days of receipt for a full refund or exchange. Please check our returns page for full details.
8. How do I make a return or exchange?
To initiate a return or exchange, simply visit our Returns & Exchanges page and follow the easy steps provided. We’ll guide you through the process!
9. How can I contact customer support?If you need assistance, feel free to contact us via our Contact Us page. You can also email us at info@plushheaven.co.uk or reach us through our social media channels.
10. Do you have any promotions or discounts?
We love to spoil our customers with special offers! Be sure to subscribe to our newsletter for the latest promotions, sales, and exclusive deals.
Still Have Questions?
We’re here to help! If you didn’t find your answer above, don’t hesitate to reach out to our friendly customer support team. We’re always happy to assist you!